Privacy Policy for newmoonstore.com.au

Last Updated: Sunday 13th April 2025

At newmoonstore.com.au (“we,” “us,” or “our”), we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website [www.newmoonstore.com.au] (the “Website”) or use our services.

By accessing our Website or using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, postal address.​
  • Account Information: Username, hashed password, purchase history, preferences.​
  • Payment Information: Payment details processed securely by third-party payment processors; we do not store full credit card details.​
  • Order Information: Details of products you purchase and orders you place
  • Browsing Information: IP address, browser type, operating system, referring website, pages visited, and dates/times of access, collected through cookies and similar tracking technologies.​
  • Communication Data: Records of your communications with us, such as emails and customer support inquiries.​
  • Marketing Preferences: Information about your preferences for receiving marketing communications.​
  • Google Login Information (if applicable): If you choose to log in using your Google account, we may collect your name and email address as provided by Google, solely for account creation and login purposes.​

2. How We Collect Your Information

We collect personal information in the following ways:

  • Directly from you: When you register an account, place an order, subscribe to our newsletter, contact us, or participate in surveys or promotions.​
  • Automatically: When you browse our Website, we collect certain information using cookies and other tracking technologies.​
  • From third parties:
    • Payment processors: We receive confirmation of your payment status.​
    • Shipping providers: We receive your shipping address and tracking information.​
    • Google (if you use Google Login): We receive your name and email address with your consent.​

3. How We Use Your Information

We may use your personal information for the following purposes:

  • Order Processing: To process and fulfill your orders, including order confirmation, shipping, and delivery.​
  • Account Management: To manage your account, including account creation, login, and order history.​
  • Customer Support: To respond to your inquiries and resolve issues.​
  • Personalization: To recommend products and content that may be of interest to you.​
  • Marketing Communications: To send you newsletters, promotions, and updates about our products and services (with your consent). You can opt-out at any time.​
  • Website Improvement: To analyze website usage, identify trends, and enhance the user experience.​
  • Security: To detect and prevent fraud and security risks.​
  • Legal Compliance: To comply with legal obligations.​

4. Disclosure of Your Information

We may disclose your personal information to:

  • Service Providers: Third-party companies that provide services on our behalf, such as payment processing, shipping, marketing, website hosting, and analytics. These providers are contractually obligated to protect your information.​
  • Business Partners: With whom we may offer co-branded services or promotions (with your consent).​
  • Legal Authorities: If required by law or legal process, or to protect our rights and safety or the rights and safety of others.​
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, subject to applicable privacy laws.​

5. Security of Your Information

We take reasonable steps to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Secure Socket Layer (SSL) encryption for transmitting sensitive information.​
  • Regular security assessments and updates to our systems.​
  • Restricting access to personal information to authorized personnel only.​
  • Using secure payment gateways that comply with industry standards.​

However, no method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to collect information about your browsing activity. Cookies are small data files stored on your device that help us:

  • Enhance your browsing experience.​
  • Personalize content and advertisements.​
  • Analyze website traffic.​
  • Remember your preferences.

You can control the use of cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Website.

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Your Rights

Under the Australian Privacy Principles, you have certain rights regarding your personal information, including the right to:

  • Access: Request access to the personal information we hold about you.​
  • Correction: Request the correction of any inaccurate or incomplete personal information.​
  • Erasure: Request the deletion of your personal information (in certain circumstances).​
  • Opt-out: Opt-out of receiving direct marketing communications.​
  • Complaint: Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy rights.

To exercise any of these rights, please contact us using the details in Section 12. We may need to verify your identity before we action your request.

9. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. When your information is no longer needed, we will securely delete or de-identify it in accordance with applicable legal requirements.

10. International Data Transfers

Some of our service providers or partners may be located outside of Australia. Where your personal information is transferred overseas, we ensure that appropriate data handling and protection measures are in place, consistent with the Australian Privacy Principles.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we are protecting your data.

12. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy or how your information is handled, you can reach us at:

New Moon
PO Box 588
Kings Langley NSW 2147
Email: enquiries@newmoonstore.com.au
Phone: +61 2 8850 1233

You may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe we have not handled your privacy concerns appropriately.